Subprocessors
Subprocessor |
Services |
Location |
Amazon Web Services |
Hosting and infrastructure. AWS Transcode is used to optimize uploaded video content. |
EU |
Microsoft Azure OpenAI |
Infrastructure for AI and LLM data processing pipelines. |
EU |
SendGrid |
Email delivery services. |
EU/US |
Google (Google Analytics, Data Studio) |
Analytics and reporting services. |
US |
Custify |
Customer usage analytics. |
EU |
ZamZar |
File conversion services (e.g. PPTX to PNG). |
EU/US |
Bugfender |
Error tracking and diagnostics. |
EU |
Crashlytics |
Crash reporting and analytics. |
US |
Zendesk |
Customer support and ticket management. |
EU/US |
Usersnap |
Bug reporting and user feedback collection. |
EU |
pyannote.ai |
Speech-to-text processing, speaker diarisation and labeling for AI features. |
EEA |
All subprocessors are contractually bound by data protection and confidentiality obligations.
AI subprocessors are used solely to provide AI features and do not use customer data for model training purposes.
